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Frequently Asked Questions

How long does shipping take?

Orders are prepared within 1-3 business days and usually arrive 3-5 business days after they ship. You get a tracking link by email as soon as your order leaves.

Where do you ship?

Available destinations are confirmed at checkout once you enter your address.

How do I track my order?

Use the tracking link in your shipping confirmation email. If it has not arrived, check your spam folder and then write to us with your order number.

What is your return policy?

You have 30 days from delivery to request a return on eligible items. Contact us with your order number and we will send you the instructions.

Is there a warranty?

Warranty terms are listed on each product page. Keep your order confirmation, since it works as your proof of purchase.

Do you sell spare parts?

Yes. Replacement parts and accessories are available in the Parts & Accessories collection. If you cannot find the part you need, write to us.

What if my order arrives damaged?

Send us your order number and photos of the item and the packaging within a few days of delivery, and we will arrange a replacement or refund.

How do I contact support?

Write to us and include your order number so we can look it up straight away.

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Frequently Asked Questions