Frequently Asked Questions
Answers about setup, cleaning performance, orders, delivery and warranty.
Using Your Equipment
How do I set it up the first time?
Charge it fully, then follow the quick start guide in the box. Most units are ready to run in under ten minutes.
How long does a full charge last?
Runtime is listed on each product page and varies by model and by how dirty the pool is.
Can I leave it in the pool all the time?
Check the manual for your model. Some units are designed to stay in the water continuously and others are meant to be removed after each cycle.
What pool sizes does it cover?
Coverage figures are listed on each product page. Pool shape, obstacles and steps all affect real world coverage.
Does it work in above-ground and in-ground pools?
Compatibility is listed per model on the product page and in the comparison table.
What happens when the battery runs out?
The unit stops and, depending on the model, parks itself or floats until you retrieve it. Recharge and it picks up again.
Cleaning & Maintenance
How do I empty the filter basket?
Lift the unit out, remove the basket, empty it and rinse it with a hose. Do this after every few cycles, or more often in autumn.
How do I clean the unit?
Rinse it with fresh water after use, especially in salt water pools, and let it dry out of direct sun. Never use solvents on the casing.
Do I need to replace any parts?
Filters, brushes and seals are wear parts and are listed in the Parts & Accessories collection.
How should I store it over winter?
Clean it, charge it to around half, and store it indoors away from freezing temperatures. Full storage instructions are in the manual.
Orders & Payments
How do I know my order went through?
You receive a confirmation email right after checkout. If it has not arrived within a few minutes, check your spam folder before contacting us.
Can I change or cancel my order?
Contact us as soon as possible. If your order has not shipped yet we can usually update or cancel it.
Which payment methods do you accept?
All the methods shown at checkout, including major cards and the express wallets on the payment page.
Is checkout secure?
Yes. Payments run through Shopify's encrypted checkout and we never store your full card details.
Shipping & Delivery
How long does processing take?
Orders are prepared and packed within 1-3 business days.
How long does delivery take?
Usually 3-5 business days after your order ships. These are estimates, not guarantees.
Do larger items ship differently?
Heavier equipment may ship by freight and take longer. If that applies to your order it is noted on the product page.
Will I get a tracking number?
Yes. A tracking link is emailed to you as soon as your order ships.
Warranty & Returns
What does the warranty cover?
Warranty length and coverage are listed on each product page. Keep your order confirmation, since it works as proof of purchase.
What is your return policy?
You have 30 days from delivery to request a return on eligible items. Contact us with your order number and we will send you instructions.
My unit stopped working. What now?
Write to us with your order number, the model, and a description or short video of what happens. Most issues are solved without sending anything back.
What if my order arrives damaged?
Send us your order number and photos of the item and packaging within a few days of delivery, and we will arrange a replacement or refund.
How do I contact support?
Use the contact form or write to us by email. Include your order number and model so we can help straight away.
We're Here to Help.
If you did not find your answer, write to our team and we will get back to you.
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